Company Responsibilities
The company is committed to delivering services in accordance with the published tour program. This includes providing transportation, accommodation, and other services that meet the agreed standards, as well as assigning professional tour guides during the journey. The company will offer reasonable support in unexpected situations that may arise during the trip. In certain circumstances, […]
Customer Responsibilities
Customers are responsible for complying with all applicable regulations throughout the tour. They must carry valid identification documents such as an ID card or passport and follow all instructions provided by the tour guide. Customers are also responsible for safeguarding their personal belongings, as the company is not liable for any loss or damage caused […]
Cancellation and Refund Policy
Customers must notify the company of any cancellation through official communication channels. Cancellation fees may apply depending on the time of cancellation in relation to the scheduled departure date. In cases of force majeure, such as natural disasters, pandemics, or government regulations, the company reserves the right to modify the itinerary or provide partial or […]
Booking and Payment Terms
Customers are required to provide accurate and complete personal information when booking a tour. A reservation is considered confirmed once a deposit or full payment has been successfully completed through the company’s accepted payment methods, including bank transfer, cash, or online payment systems. Tour prices are subject to change depending on availability and the time […]